Política de reembolso
Refund & Return Policy Last updated: September 23, 2026
EU Right of Withdrawal
If you are a customer in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, without providing a reason.
To initiate a return or cancellation request, please access your account at: https://shopify.com/85639692530/account
Once you have notified us of your decision to return, you have an additional 14 days to send the items back. We will refund the full purchase amount, including standard outbound shipping costs, within 14 days of receiving the returned items or proof of shipment, whichever comes first. Return shipping costs are the responsibility of the customer unless otherwise stated.
This right does not apply to custom-made or personalized items produced specifically for your order.
At Have a Good Life, we want you to have a great experience with every order. Because our products are made to order, each item is produced specifically for your purchase.
For this reason, outside of EU consumer rights, we do not accept returns or exchanges due to a change of mind, incorrect size selection, or incorrect color selection.
We strongly recommend reviewing the product details, color options, and size guide carefully before placing your order.
Returns
Because our products are made to order, we do not accept standard returns or exchanges for:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Ordering the wrong product
- Personal preference
Please make sure all order details are correct before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrectly printed, or different from the product you ordered, please contact us at haveagoodlife590@gmail.com.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and the problem
Once we review your case, we may provide a replacement or refund when applicable.
Reporting an Issue
Problems involving damaged, defective, incorrectly printed, or incorrect items must be reported within 30 days of delivery.
Size and Color Selection
Customers are responsible for selecting the correct size and color when placing an order. We do not accept returns or exchanges because the wrong size or color was selected at checkout. Before placing your order, please review our size guide carefully.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout. Have a Good Life is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided. If an order needs to be reshipped due to an incorrect address, additional shipping costs may apply.
Order Cancellations
EU customers may cancel their order within 14 days of delivery through their account at: https://shopify.com/85639692530/account
For all other customers, orders may be cancelled within the first 15 minutes after purchase, provided the order has not yet entered production. To request a cancellation, please contact us as soon as possible at haveagoodlife590@gmail.com
Refunds
If your refund is approved, it will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Replacements
When a replacement is approved for a damaged, defective, incorrectly printed, or incorrect item, we may send a replacement at no additional cost, when applicable.
Final Sale Items
Products specifically identified as "Final Sale" are not eligible for returns or exchanges, except where otherwise required by applicable law, including EU consumer rights.
Contact Us
Have a Good Life haveagoodlife590@gmail.com
When contacting us about an order, please include your order number and any relevant photographs or information.